Resource
Patient Resource Center
Thank you for scheduling your visit with Ocean Skin and Vein Institute.
Whether this is your first time visiting a dermatologist or coming back for a follow-up appointment, we know that you might have some questions prior to your visit, so here's everything you need to know ahead of time.
We hope you find this page full of helpful information, however, if there is any information you'd like to see on this page after your visit, please let us know and we'd be happy to enhance our page. If you have any additional questions or concerns after reviewing our "Patient Resource" page, please call us at
Manhattan Beach (310) 546- 7780
Torrance (310) 370- 5670
Tustin (714) 731- 0061
or email us at info@oceanskinandvein.com
During your Appointment
Your appointment time varies depending on your specific needs. We have allocated a timeframe in which you will have the opportunity to speak to our providers about the concerns you mentioned when you made the appointment. We understand other concerns may arise during your visit and will do our best to address them. Please understand that we may need to schedule a separate appointment if the time allocated is not sufficient enough.
Necessary Items to Bring to Your Appointment
- Photo ID: a valid government-issued driver's license or passport
- Insurance Card: Ensure you have a physical or digital copy of your insurance card, please bring it to your appointment or email us a digital copy front and back prior to your visit.
- Preferred Pharmacy Information: Please provide us with your preferred pharmacy information
Checking-in
Upon arrival please inform our receptionist of your appointment so that we can start your registration process. Our receptionist will then hand you a sanitized iPad for you to complete your intake information and consent forms.
Checking-Out
After your visit with our providers, you will be guided to the receptionist area by one of our medical assistants. At this point, either a medical assistant or our receptionist will go over any recommendations our providers have tailored to your needs. We can also schedule your follow-up visit upon check-out.
Appointment Reminders and Cancellation Policy
Reminders will be sent via text message and email 24 hours prior to your appointment for medical, cosmetic, and spa services. Please confirm whether you will be able to attend, have to reschedule, or have to cancel your appointment.
A fee of $150 will be charged to your credit card on file for all cosmetic procedures cancelled on the same day.
Health Insurance
We partner with most major PPO insurance carriers. We ask that you have all of your documents whether they are a physical copy or in a digital format at the time of your appointment. In addition, a valid government ID is necessary. By verifying this information we can determine if your insurance coverage is active and the amount of your co-pay; thus allowing us to bill your insurance.
In order to confirm that we are a preferred provider in your network please contact your insurance prior to scheduling your appointment.
If you are a self-paying patient, an initial consultation fee is $250 and follow-up visits are $150. A virtual medical visit is $150. The pricing of any procedures that are recommended will be discussed with you at the time of your consultation appointment and payment is due at the time of the procedure.
Please note, having a contracted plan and / or an insurance covered procedure does not guarantee that your insurance will pay for your entire visit. In addition, all prices for insurance-billed services are set by the insurance companies. The dollar amount insurance companies cover can differ based on the patient's insurance plan. At our practice we are not able to see details about your insurance contracts, so we advise that you understand your plan thoroughly before seeking medical care.
PPO Health Insurance Plans We Accept
All payments, including co-pays, deductibles, and non-covered services, are due at the time of service. Payments can be made online or in person via credit card, check, or cash. Payment plans may also be available in select circumstances.
Cosmetic procedures are not covered by insurance and payment is due at the time of service. A deposit may be required at the time of scheduling and will be applied to your final payment. If there are any questions about your coverage, payments, or our policy, please contact us directly. We are happy to help!
Billing and Payment
When should I expect my bill?
Insurance claims processing time varies depending on your health insurance provider but can take anywhere from a few weeks to as long as 3 months. If you have not received a bill and are expected to have an outstanding balance please contact one of our offices.
Please make sure you have your most recent contact information on file (i.e. phone number, email, and email).
How can I pay my bill?
We offer multiple ways for our patients to pay their statements. Our billing department sends statements to your address we have on file, in which a return stub and envelope are included for your convenience. Additional options are available on our online “Pay Your Bill” portal.